Colin’s extensive career in operational management, efficiency optimization, and leadership training keeps the focus on detail-oriented operations. After a lifetime in the hospitality industry, he embraces a guest-first mantra and believes all strategies must focus around the customer experience. His management experience ranges from QSRs to fine dining and he crafts optimal and customized operational models for each unit. Colin approaches management and staff training with a “manage to outcomes” philosophy recognizing and utilizing each team member’s strongest attributes to maximize the success of the business. Colin balances training and operational strategies with analysis of store financials to maximize performance and profitability.